Curbside Emergency Care
If you believe your pet is in critical condition and needs immediate care, please call us at 773-516-5800 and come to the hospital right away. Patients we assess to be in critical condition are always prioritized.
Get In Line for the ER
Save Your Space in the ER Triage Line
We are excited to offer our clients a wait at home option for stable, non-critical patient care. Check in to our emergency room online, from home. After you provide a few relevant details you’ll get an estimated visit time based on our current emergency room patient volume. This will allow you to wait at home until it’s your turn to be seen. You will receive text messages notifying you of your estimated visit time, and we’ll update you if your visit time is pushed back due to newly arrived patients in critical condition.
Video – What to Expect: Process and Steps
Watch this short video to get a quick overview of the steps involved with getting in line for the ER.
My pet is in critical condition, what should I do?
If you believe your pet is in critical condition and needs immediate care, please call us at 773-516-5800 and come to the hospital right away.
When you arrive, please call us to let us know you have arrived. Calling in advance can help our team be prepared for your arrival.
How will I know if my pet is in critical condition?
Below is a list of conditions that may require immediate care. If your pet is experiencing any of these symptoms, please call us at 773-516-5800 or come in right away.
If you aren’t sure, or think your pet may be in critical condition, please call us or come in immediately. If you arrive and your pet is assessed to be in stable condition, you will be added to our triage line and have the option of returning home until your pet can be seen.
- Severe bleeding or bleeding that doesn’t stop within five minutes.
- Choking, difficulty breathing or nonstop coughing and gagging.
- Bleeding from nose, mouth, rectum, coughing up blood, or blood in urine.
- Inability to urinate or pass feces (stool), or obvious pain associated with urinating or passing stool.
- Injuries to your pet’s eye(s).
- You suspect or know your pet has eaten something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.).
- Seizures and/or staggering.
- Fractured bones, severe lameness, or inability to move leg(s).
- Obvious signs of pain or extreme anxiety.
- Heat stress or heatstroke.
- Severe vomiting or diarrhea – more than two episodes in a 24-hour period, or either of these combined with obvious illness or any of the other problems listed here.
- Refusal to drink for 24 hours or more.
Reserve your estimated visit time
Premier – Chicago uses Clockwise to manage wait times for non-critical veterinary emergencies. If your pet is in stable condition, please fill out the form to reserve your place in our triage line. This will allow you and your family to wait more comfortably at home – or at another convenient location.
For your safety and ours we are following COVID safety guidelines to limit the spread of the disease. As a result we are not inviting clients into our hospital at this time.
When you add your name to the triage line, we will give you an estimated visit time. We’ll text you if anything changes. Please remember that this is just an estimated time, and it may change if a patient arrives in a more life-threatening condition.
You have several locations in the area which one should I use?
You can visit whichever animal emergency and specialty center is most convenient for you. Your pet’s information can be accessed from any location as our medical records and images are linked. This is a huge benefit as the transfer of information is immediate and eliminates unnecessary repeat diagnostics.
Do you have free parking?
Yes, we have free parking at our animal hospitals in Chicago, Grayslake, and Orland Park.
In Chicago, we have a free parking lot immediately in front of our building accessible from Belmont Avenue. We also have free rooftop parking accessible from N. Harding Avenue, just off of Belmont Avenue.
When it’s time
We always treat pets we assess to be in critical condition right away, as a result, if a more critical pet arrives close to your estimated visit time, and your pet is in a more stable condition, your estimated visit time may change. We will do our best to keep you informed of any changes via text message.
- When you arrive for your visit, please call us to confirm that you are here. Our number is: 773-516-5800.
- A receptionist will will meet you at the door to provide you with check-in paperwork.
- Please fill this out in your car and return it when you have completed the forms.
- A technician will assess your pet and either bring him or her in to see a veterinarian, or give you an updated time when the veterinarian will be available.
Thank you for helping us to do our part to keep our team and your family safe. We appreciate your patience and understanding.
Can I visit my pet while they are in the hospital?
Normally, yes – we have established a visitation policy that allows an owner to visit their pet, while minimally compromising their treatment and the treatment of other patients. Please refer to our current coronavirus (Covid-19) procedures for more information on how we are keeping everyone safe during this unprecedented time. Updated visitation guidelines can be found here.
We understand what a stressful experience it is to have a family member in the hospital. We have established some general guidelines as a reference for your family to ensure that your beloved pet gets the best care we can provide and to ensure that you, our valued client, are kept informed of your pet’s progress.
Do I need to make an appointment to see a doctor?
Specialty consultations are available by appointment, but your pet can be seen at any time if you have an emergency. If your pet is already hospitalized and needs a specialist consultation, we will arrange the consult internally.
How do I reach a doctor to talk about my pet?
We are open 24 hours a day, every day. You can call at any time day or night to speak directly with a member of the medical team taking care of your pet. Please let our client care representative know who you are and your pet’s name so he/she can connect you with the team caring for your pet.
Some exceptions: Our doctors are in rounds from 8 am to 10 am daily to ensure that the entire hospital is aware of your pet’s needs and plan. Doctors will not be available to take phone calls during this time.
Please designate ONE family member to be the point person who will receive updates on your pet. This allows our staff to spend more time caring for your pet. Your calls may be answered by a member of our support staff. This is done in order to offer you an answer to your question as quickly as possible.
Our doctors will call you with an update on your hospitalized pet at least once daily. Other phone calls for updates will be directed to your pet’s assigned nurse. You will be called by your pet’s doctor if there is any change in their status or plan. In addition, we will provide a daily update to your referring veterinarian, so they continue to be an integral part of your pet’s care.
How long do sutures/staples stay in after my pet’s surgery?
Sutures/staples are usually removed 10-14 days following the surgical procedure.
What should I do, I found an injured wild bird, rabbit, etc.?
Calling 311 or Animal Care & Control is usually the best option. Willowbrook Wildlife Center in Glen Ellyn also has great information about wild animals on their website.
Contact information for these organizations is available on our contact us page.
Why we encourage a collaborative hospital environment
At many specialty and emergency hospitals, each service is a separate business or department. At Premier we believe that each patient should benefit from the collective knowledge and expertise of our entire team of specialists and emergency doctors every case, every day.
Do you board pets?
No, we do not board pets, but we can recommend places that do.
Do you offer payment plans?
Payment is required at the time of service. We also offer Wells Fargo Health Advantage and accept Care Credit to allow for extended payments. More information on their programs is available here. These plans are health-specific credit cards and all decisions for amounts of credit and eligibility are outside of our control.
What is Ethos Veterinary Health and why should I choose Premier for my pet’s care?
Ethos Veterinary Health is a network of specialty and emergency hospitals with individual sister hospitals throughout the US. Ethos aims to deliver an innovative approach to veterinary medicine and through our non-profit, Ethos Discovery and its clinical trials, provide positive outcomes for pets and their human companions. Learn more here. Premier Veterinary Group was one of the four founding veterinary hospital groups who joined forces to create Ethos Veterinary Health in December 2015.
Like other veterinary specialty and emergency centers, we have the advanced tools and diagnostics (MRI, CT, Ultrasound, etc.) and training (board-certified specialists, dedicated emergency doctors, etc.) as well as unparalleled passion to provide optimal care for your pet. What differentiates us from the others is our intense focus on providing great customer service. Our goal is to make sure that every pet, every family, and every one of our referring veterinarians have a Premier experience, each and every time!