Veterinary Specialty Appointments and Emergency Care
Thank you for placing your trust in our medical team. To help you navigate care for your pet, we have outlined our procedures below for different types of appointments. All Ethos hospitals are following CDC and local guidance to ensure the safety of all involved. Please click the link below to learn what you should do on, or before arrival at our hospital.
Please maintain appropriate social distancing whenever possible and wear a mask while interacting with members of our team, or when you are indoors.
We will permit up to 2 people to come into the hospital. This will be based on availability of exam rooms. You must be wearing face masks. Please remain in the exam room or waiting area while in the hospital.
Please click the link or scroll down for the scenario that applies to you:
- Is this a life-threatening Emergency?
- My pet needs medical attention and I don’t have an appointment
- I am here for an appointment
Is this a Life-threatening Emergency?
If your pet is suffering from any of the symptoms of a life-threatening emergency, please follow the instructions below:
Phone: 773-516-5800
Before you Arrive:
- Please call ahead and briefly describe your pet’s symptoms.
- Keep track of time and frequency of the activity. For example: “he started vomiting at 10am, he vomited 3 times … at 10:15 am there was blood in the vomit.”
- If your pet ate something toxic, please bring the packaging, or remaining (uneaten) item.
- Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When You Arrive:
- Walk directly to the vestibule when you arrive to have your pet assessed and you will be directed by a team member.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- A member of our team will ask you to fill out a Client Registration form and a COVID symptoms questionnaire, and triage your pet.
- You will be given instructions for next steps, and depending upon your comfort, or patient volume, we may ask you to wait in your car or an exam room.
Your Pet’s Life is Not in Danger, but he/she needs Medical Attention, and you don’t have an Appointment:
If your pet is in stable, non-critical condition, but needs to be seen by a doctor, please check in to our emergency room online from home.
After you provide a few relevant details, you’ll get an estimated visit time based on our current emergency room patient volume. This will allow you to wait at home until it’s your turn to be seen. We’ll text you when it’s time to come in and update you of any changes if your visit time is pushed back due to newly arrived patients in life-threating condition.
Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier when you arrive.
Phone: 773-516-5800
When You Arrive:
- When you arrive, please bring your pet inside to the vestibule.
- A member of our team will ask you to fill out a Client Registration form, triage your pet, and provide instructions for next steps.
- Up to 2 people are allowed inside the hospital. Please remain in the exam room or waiting area and please wear a mask at all times.
You are Here for your Pet’s Appointment
Please don’t forget your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When you Arrive:
- When you arrive, please bring your pet inside to the vestibule.
- A member of our team will ask you to fill out a Client Registration form, triage your pet, and provide instructions for next steps.
- Up to 2 people are allowed inside the hospital. Please remain in the exam room or waiting area and please wear a mask at all times.
Phone: 773-516-5800